Satisfaction Guarantee: If you are not completely satisfied with your Gold’s Gym membership, Gold’s Gym will allow you to cancel your membership within the first 30 days, subject to the following terms and conditions:
1. You must have met with a Fitness Advisor to complete your personal Fitness Profile within the first seven (7) days of your Membership Start Date (as fixed by Gold’s Gym); and
2. You must have used the facilities at least eight (8) times within the first thirty (30) days of your Membership Start Date; and
3. You must have attended a follow-up appointment with a Team Member within the first thirty (30) days of your Membership Start Date; and
4. Cancellation must be submitted in person and in writing at your enrolling facility within thirty (30) days from your Membership Start Date.
Subject to the foregoing criteria, Gold’s Gym will refund to you any enrollment fees and membership dues paid by you during the first 30 days. This Guarantee applies only to memberships up to the STUDIO level (for bundled memberships) and does not apply to memberships that include Personal Training services or to 30-day or less Guest, Companion or Visitor Passes. Refund applies only to enrollment fees and monthly membership dues. You will not be refunded any monies paid for a la carte services (including Personal Training, STUDIO, and Bootcamp), whether paid monthly, Prepaid, or Paid in Full, and any unused services term or sessions will be forfeited without refund upon cancellation of your membership.
Independently owned franchise facilities may not offer this guarantee. See local gym for details.